Express English: English for Customer Care (C9302)

Code: 9780194579063

ISBN: 9780194579063
Author: Rosemary Richey
Publisher: Oxford
Published: 2007
Category: Employment & Workplace Literacy, ESL
Reading Level: Canadian Language Benchmark (CLB) 5 & Up

CA$61.50

DESCRIPTION

DESCRIPTION

About the book

English for Customer Care is the ideal quick course for customer care professionals - or those seeking to enter the customer care/service industry - who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. Key features of the book:

Covers a broad range of material which presents language lessons in context
Customer focus extra boxes with tips and key language for dealing effectively with customers
Stimulating role-plays for pairwork tasks
STARTER section at the beginning of each unit with warm-up and awareness-raising activities
OUTPUT section at the end of each unit with topics for discussion and reflection
Appendix includes an answer key, transcript, A-Z wordlist, and a glossary of useful phrases and vocabulary
Key features of the Multi-ROM include realistic listening extracts, and interactive exercies to practice the language of customer care

About the Series

English English is a range of short, speciailst English courses for different professions and industries - ideal for students in employment streams who want to communicate better in English. These short, intensive courses can be completed in 25-30 hours, so students make progress quickly. Can be used on its own or as a supplementary resource in a course, or for self-study. 

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