About the book
English for Customer Care is the ideal quick course for customer care professionals - or those seeking to enter the customer care/service industry - who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. Key features of the book:
Covers a broad range of material which presents language lessons in context
Customer focus extra boxes with tips and key language for dealing effectively with customers
Stimulating role-plays for pairwork tasks
STARTER section at the beginning of each unit with warm-up and awareness-raising activities
OUTPUT section at the end of each unit with topics for discussion and reflection
Appendix includes an answer key, transcript, A-Z wordlist, and a glossary of useful phrases and vocabulary
Key features of the Multi-ROM include realistic listening extracts, and interactive exercies to practice the language of customer care
About the Series
English English is a range of short, speciailst English courses for different professions and industries - ideal for students in employment streams who want to communicate better in English. These short, intensive courses can be completed in 25-30 hours, so students make progress quickly. Can be used on its own or as a supplementary resource in a course, or for self-study.